Guest Services

We're here to help

Guest Services booths are located at Gates 1, 4, 7 and 10 and are staffed two hours before doors open until one hour after the final whistle. Our team can help with seat upgrades, accessibility requests, lost children, language assistance (English, Swahili, Sheng) and general questions.

Common Requests

• Seat relocation due to obstructed view
• Sensory kits and quiet-room access
• ATM and currency exchange directions
• Tour bookings and matchday upgrades
• Found item submission